Bilingual Concierge Services Specialist

Location: Markham, ON

Start date:

Compensation:

Job Description

We are looking for a Bilingual Concierge Services Specialist to support our Digital Retailing solution. You will be expected to contribute to the operational efficiency of the Concierge team and liaison between our lenders, OEMs, and consumers. You will ensure that every consumer is provided an exceptional buying experience. This position will report directly to the Director, Dealer & Production Support.

Responsibilities

  • Provide recommendations and assistance to consumers to arrange the financing of their digital purchases
  • Present customers with potential additional product offerings to enhance their vehicle and ownership experience
  • Maintain proficiency and certifications as required for the position
  • Desk deals accurately, submit deals to lenders for approval, pursues credit decisions, and effectively closes deals
  • Ensure every deal is fully aligned with local, provincial, and federal guidelines
  • Prepare paperwork and contracts
  • Audit team deals post-sale and deeply analyze for improvements
  • Guarantee the expeditious
  • Other duties as assigned

Behavioural

  • Pleasant, professional demeanour with the desire to exceed expectations
  • Bold, innovative and enjoy challenging yourself
  • Honest and professional, a strong team player
  • Big picture thinker, go-getter, self-starter

Qualifications

SKILLS required

  • Knowledge of dealership finance procedures and in dealership experience is an asset
  • In-depth understanding of credit adjudication process
  • Proficient at structuring deals for maximum profitability
  • Professional customer service skills
  • Extraordinary verbal/written communication skills

Experience

  • Previous experience in a high-standard customer service environment preferred
  • Previous experience in automotive credit, funding, and in-dealership as an asset

Education

  • Completion of high school diploma or equivalent experience
  • OMVIC License is an asset
  • Valid driver’s license

REPORT TO:Director, Dealer & Production Support

Company Introduction

taq offers our employees a competitive salary, comprehensive employee benefits, and an environment that fosters teamwork & entrepreneurial spirit. Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. taq is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

If you would like to apply for this position, please email jonathan.chan@taqauto.com 

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